Relevance verified: 2026-05-11
Licence Information
This page sets out the legal basis on which Lucky Elf Casino operates and provides players with the regulatory information required to make informed decisions before using the platform. All information contained herein is accurate to the best of the operator’s knowledge and will be updated promptly in the event of any material change.
Legal Entity and Corporate Registration
Lucky Elf Casino (accessible at https://lucky-elf-casino-ca.com/) is owned and operated by Hollycorn N.V., a company duly incorporated and registered under the laws of Curaçao. The company holds registration number 144359 and maintains its registered office in Curaçao.
Hollycorn N.V. is the legal entity responsible for the operation of the platform, the management of player accounts, the processing of financial transactions, and compliance with all applicable regulatory obligations.
Licence Details
Hollycorn N.V. holds a valid Online Gaming Licence (OGL) issued by the Curaçao Gaming Authority (CGA). The licence is issued pursuant to the Landsverordening op de Kansspelen (National Ordinance on Games of Chance, “LOK”), which came into full effect on 24 December 2024 and constitutes the primary legal framework governing online gaming operations in and from Curaçao.
- Licence Number: OGL/2023/176/0095
- Licence Type: B2C Online Gaming Licence (Business-to-Consumer)
- Licensing and Supervisory Authority: Curaçao Gaming Authority (CGA)
- Regulatory Website: https://www.cga.cw
Players may verify the current validity of the licence by visiting the CGA’s official licence register or the online certificate verification portal at https://cert.cga.cw. Only a licence displaying an “Active” status against the domain lucky-elf-casino-ca.com constitutes confirmation of the operator’s current authorisation to provide online gaming services.
Territory of Service and Player Eligibility
Lucky Elf Casino accepts registrations from players located in Canada and other jurisdictions not expressly excluded under the operator’s terms and conditions. Players located in provinces or territories where online gambling is subject to specific local regulation or prohibition, including the Province of Ontario where only iGaming Ontario-registered operators may lawfully serve residents, are advised to review their applicable local legislation prior to registration.
The platform does not accept players from jurisdictions that are explicitly listed as restricted in the operator’s Terms and Conditions. The operator reserves the right to update its list of restricted territories in accordance with changes to applicable law or regulatory guidance.
Age Restriction
Access to real-money gaming services on Lucky Elf Casino is strictly limited to persons who are 18 years of age or older, or the minimum legal age for online gambling in the player’s jurisdiction of residence, whichever is higher. The operator does not knowingly permit minors to access its services.
During the account registration process and as part of the Know Your Customer (KYC) verification procedure, players are required to confirm their age. The operator reserves the right to request documentary proof of age at any time and to suspend or close any account where the age verification process reveals that the account holder does not meet the applicable minimum age requirement. Any funds held in such an account may be returned, less any bonuses or winnings derived from gameplay, in accordance with the operator’s terms of service and applicable law.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Hollycorn N.V. operates in full compliance with the anti-money laundering and counter-terrorism financing (AML/CFT) obligations applicable to online gaming operators licensed by the Curaçao Gaming Authority, including the requirements set out under the CGA’s AML/CFT regulations and relevant provisions of Curaçao law.
The operator has implemented a comprehensive AML/KYC programme that includes the following key elements:
Customer Due Diligence (CDD). Prior to processing withdrawals or where a player’s account activity exceeds defined transaction thresholds, the operator requires players to complete an identity verification process. Players may be asked to submit:
- Government-issued photo identification (passport, national identity card, or driver’s licence)
- Proof of residential address (utility bill, bank statement, or equivalent document dated within the previous three months)
- Proof of ownership of the payment method used for deposits
- Source of funds documentation where required by internal risk assessment procedures
Transaction Monitoring. The operator employs automated and manual transaction monitoring procedures to identify patterns that may indicate suspicious activity, including structuring, rapid cycling of funds, or activity inconsistent with a player’s profile. Unusual or high-risk activity is subject to enhanced due diligence review.
Reporting Obligations. Where the operator identifies transactions or circumstances that give rise to reasonable suspicion of money laundering or terrorist financing, it is obligated to report such matters to the relevant financial intelligence unit in accordance with applicable Curaçao law.
Record Retention. The operator retains records of customer identification documents and transaction data for the minimum period prescribed by applicable law and regulatory requirements.
Providing false, misleading, or incomplete information during the KYC process constitutes a material breach of the operator’s terms and conditions and may result in the immediate suspension or permanent closure of the player’s account, forfeiture of any pending withdrawals, and referral to the relevant regulatory or law enforcement authorities where warranted.
Data Protection and Privacy
Hollycorn N.V. is committed to the responsible handling of personal data in accordance with applicable data protection law. Personal information collected from players is processed exclusively for the purposes of account management, identity verification, regulatory compliance, fraud prevention, transaction processing, and the provision of customer support services.
The operator applies the following data protection standards:
Encryption and Security. All data transmitted between a player’s device and the platform is protected using industry-standard Transport Layer Security (TLS) encryption. Player account data is stored on servers protected by advanced access controls and firewall infrastructure.
Data Minimisation. The operator collects only the personal data that is necessary for the specific purpose for which it is collected. Players are informed of the purposes of data processing at the time of collection.
Third-Party Disclosure. Player data is not sold or rented to third parties for commercial purposes. Data may be shared with regulated third-party service providers (including payment processors, identity verification providers, and software suppliers) strictly on a need-to-know basis and subject to appropriate data processing agreements. The operator may also disclose data to regulatory or law enforcement authorities where required to do so by applicable law.
Player Rights. Players have the right to request access to, correction of, or erasure of their personal data, subject to the operator’s legal and regulatory obligations to retain certain information. Requests relating to personal data may be submitted to [email protected].
The operator’s full Privacy Policy, which sets out in detail the categories of data collected, the legal bases for processing, data retention periods, and the player’s rights, is available on the platform.
Responsible Gambling
Hollycorn N.V. recognises that, for a minority of individuals, gambling can become problematic. The operator is committed to providing a safe and controlled gaming environment and to promoting responsible gambling practices in accordance with the CGA’s guidelines on responsible gaming.
The following tools and measures are available to all registered players:
Self-Imposed Limits. Players may set limits on deposits, wagers, losses, and session duration directly through their account settings. Limit reductions take effect immediately. Increases to existing limits are subject to a mandatory cooling-off period before they take effect.
Reality Checks. Players may configure periodic reminders of the duration of their gaming session to support informed decision-making.
Self-Exclusion. Players who wish to take a break from gambling may request a temporary cooling-off period or a long-term self-exclusion of a minimum of six (6) months. Self-exclusion requests can be submitted through the account settings or by contacting customer support at [email protected]. During a self-exclusion period, the player’s account will be suspended and the player will not be contacted for promotional purposes.
Access to Support. Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations, including:
- Gambling Therapy: https://www.gamblingtherapy.org
- Responsible Gambling Council (Canada): https://www.responsiblegambling.org
- ConnexOntario (Ontario residents): 1-866-531-2600
The operator reserves the right to implement responsible gambling measures on a player’s account, including account suspension or mandatory self-exclusion, where its monitoring processes identify patterns of play that may indicate problem gambling behaviour.
Dispute Resolution
The operator is committed to resolving player complaints in a fair, transparent, and timely manner.
Internal Complaints Process. Players who have a complaint or dispute are encouraged to contact the customer support team in the first instance:
- Email: [email protected]
- Live Chat: available through the platform’s helpdesk function
The operator will acknowledge receipt of a formal complaint within a reasonable timeframe and will endeavour to provide a substantive response within fourteen (14) days. Complex matters may require additional time, in which case the operator will notify the player of the anticipated resolution timeline.
Escalation to the Regulator. Where a player considers that the operator has failed to resolve a complaint adequately, and the complaint involves a possible breach of the operator’s regulatory obligations, the player may refer the matter to the Curaçao Gaming Authority:
- CGA Complaints: https://www.cga.cw (via the official online complaints form)
- Email: [email protected]
Players should note that the CGA operates as a regulatory supervisor and does not function as a civil arbitration body. The CGA does not have authority to order the operator to make payments to players or to adjudicate on contractual disputes; however, complaints that indicate a pattern of regulatory non-compliance may be investigated as part of the CGA’s supervisory function.
Alternative Dispute Resolution (ADR). In accordance with requirements under the LOK, the operator maintains access to an accredited Alternative Dispute Resolution (ADR) provider for the resolution of disputes that cannot be settled through the internal complaints process. Details of the applicable ADR mechanism are set out in the operator’s Terms and Conditions.
Contact Information
For any queries relating to the information contained on this page, players may contact Hollycorn N.V. at:
Email: [email protected] Website: https://lucky-elf-casino-ca.com/