Relevance verified: 2026-05-11
Who We Are and Why This Policy Matters
Lucky Elf Casino is operated by Hollycorn N.V., a company registered in Curaçao under company number 152125, with its registered address at Scharlooweg 39, Willemstad, Curaçao. The website https://lucky-elf-casino-ca.com/ is the official platform through which Canadian players access our games and services.
We take the privacy of our players seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to that information. It applies to all individuals who visit, register on, or otherwise interact with https://lucky-elf-casino-ca.com/.
Our practices are guided by the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private sector privacy legislation, as well as applicable provincial privacy laws including the Personal Information Protection Act (PIPA) in Alberta and British Columbia, and Law 25 (formerly Bill 64) in Quebec. Where provincial law offers additional protections beyond the federal standard, we honour those protections.
By using our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, we ask that you refrain from using the website.
Information We Collect
We collect personal information only to the extent necessary for the legitimate purposes of operating an online casino and meeting our legal obligations. This includes the following categories of information:
Registration and identity information. When you create an account, we ask for your full legal name, date of birth, email address, country and province of residence, and preferred currency. This information is required to open an account and verify that you meet the minimum age requirement of 19 years old (or the applicable age of majority in your province).
Identity verification documents. To comply with anti-money laundering (AML) obligations under Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the regulations of the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we may request government-issued identification such as a passport or driver’s licence, proof of address (a utility bill or bank statement dated within the last three months), and documentation confirming your payment method. This process is commonly referred to as Know Your Customer (KYC) verification.
Financial and transaction information. We collect records of your deposits and withdrawals, the payment methods you use (such as Interac, Visa, Mastercard, Flexepin, Neosurf, Bitcoin, Ethereum, or Litecoin), and your transaction history on the platform. We do not store full card numbers or sensitive banking credentials directly on our servers.
Gameplay data. We maintain records of the games you play, the bets you place, the outcomes of those sessions, bonus usage, and time spent on the platform. This information helps us operate the casino responsibly, detect problem gambling patterns, and fulfil our reporting requirements.
Technical and device information. When you access our website, we automatically receive information such as your IP address, browser type, operating system, device identifiers, pages visited, and session duration. This data helps us maintain website security, prevent fraud, and improve the user experience.
Communications. If you contact our support team through live chat or email, we keep a record of those communications, including the content of your messages and the resolution provided.
Responsible gambling information. If you set deposit limits, request a cooling-off period, or apply for self-exclusion, we record those preferences and apply them to your account as a matter of player protection.
Legal Basis and Purpose of Processing
We collect and use your personal information only when we have a legitimate legal basis for doing so. Under PIPEDA, this means we rely on your meaningful consent, a contractual necessity, or a legal obligation.
To perform our contractual obligations. When you register and use Lucky Elf Casino, you enter into an agreement with us. We need your personal information to verify your identity, process your deposits and withdrawals, give you access to games, apply bonuses correctly, and manage your account overall.
To comply with legal and regulatory requirements. Hollycorn N.V. operates under a licence issued by the Curaçao Gaming Authority. We are also subject to Canadian AML and counter-terrorist financing (CTF) requirements that apply to businesses providing financial services to Canadians. These obligations require us to verify identities, maintain transaction records, and file reports to FINTRAC in certain circumstances.
To protect players and prevent harm. We are committed to responsible gambling. We monitor gameplay to detect signs of problem gambling behaviour and enforce any limits or exclusions you have requested. We also use your data to detect fraud, security threats, and suspicious financial activity.
To improve our services. Aggregated and anonymised data about how players use the website helps us identify technical issues, improve game selection, and make the platform easier to navigate.
To communicate with you. We use your contact details to send you information about your account, security alerts, transaction confirmations, and, where you have opted in, promotional communications about bonuses and offers. All marketing messages are governed by Canada’s Anti-Spam Legislation (CASL).
Marketing Communications and CASL
Under Canada’s Anti-Spam Legislation, we are required to obtain your express or implied consent before sending commercial electronic messages to your email address or phone number. When you register an account at https://lucky-elf-casino-ca.com/, you have the option to subscribe to promotional communications. You are never required to accept marketing messages as a condition of opening an account.
Every marketing email we send includes a clear and functional unsubscribe mechanism. If you no longer wish to receive promotional materials, you can opt out at any time by clicking the unsubscribe link in any email, updating your communication preferences in your account settings under “Your Realm,” or contacting our support team directly.
We honour unsubscribe requests promptly. Once you have opted out, we will not send you further commercial electronic messages unless you explicitly re-subscribe.
How We Share Your Information
We do not sell your personal information to third parties. We share data only in the circumstances described below.
Service providers. We work with third-party companies that help us operate the platform, including payment processors, identity verification providers, game software suppliers, fraud detection services, and customer support tools. These companies are bound by data processing agreements that restrict how they may use your information and require them to maintain appropriate security standards.
Game software providers. When you play games on our platform from providers such as Pragmatic Play, Play’n GO, NetEnt, BGaming, Endorphina, and others, limited gameplay data may be transmitted to those providers to facilitate the game session. These providers do not receive your full personal profile.
Regulatory and law enforcement authorities. We disclose information to government authorities, regulators, and law enforcement agencies when we are legally required to do so. This includes mandatory reporting to FINTRAC under Canadian AML legislation.
Corporate transactions. In the event of a merger, acquisition, or restructuring involving Hollycorn N.V., player data may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
With your consent. We may share your information in other circumstances where you have given clear consent for us to do so.
International Transfers of Personal Information
Hollycorn N.V. is incorporated in Curaçao, and some of the service providers we use operate in other countries. This means that your personal information may be stored or processed outside of Canada. When personal information is transferred internationally, we take steps to ensure it receives a comparable level of protection to what is required under Canadian law, including contractual safeguards.
We encourage players in Quebec to note that Law 25 imposes specific requirements on cross-border transfers, including privacy impact assessments. We carry out those assessments when required and take corrective measures if adequate protection cannot be confirmed.
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.
Account and transaction records are retained for a minimum of five years following the closure of your account, in line with FINTRAC record-keeping requirements. If your account remains inactive for a period of 12 months, a monthly inactivity fee of C$10 applies, as outlined in our Terms and Conditions.
Gameplay logs, responsible gambling records, and correspondence with our support team are kept for a minimum of five years. Technical logs and IP address data are typically retained for shorter periods unless flagged for security or fraud investigations.
When retention periods expire, we securely delete or anonymise your personal information.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to make the platform function properly and to improve your experience. Cookies are small data files stored on your device when you visit https://lucky-elf-casino-ca.com/.
We use:
Strictly necessary cookies, which are essential for the website to function. Without these, certain features like logging in and accessing the cashier would not work.
Functional cookies, which remember your preferences such as your language settings and display options so you do not have to reset them each visit.
Analytics cookies, which help us understand how players navigate the website, which pages receive the most traffic, and where technical problems may be occurring. This data is aggregated and not linked to individually identifiable profiles.
Marketing cookies, where you have consented, which allow us to deliver relevant promotional content and track the effectiveness of our marketing campaigns.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete them after each session. Be aware that disabling certain cookies may affect the functionality of the website.
Security of Your Personal Information
We use industry-standard measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data transmission, secure storage environments, access controls that limit which employees and contractors can view sensitive data, and regular security assessments.
Two-factor authentication (2FA) is available on your account and we encourage all players to enable it for added protection.
While we apply strong safeguards, no security measure is entirely infallible. If you have reason to believe your account has been compromised, please contact our support team immediately through the live chat feature on the website.
Your Privacy Rights
As a Canadian resident, you have a number of rights with respect to your personal information.
Right to access. You may request a copy of the personal information we hold about you, along with an explanation of how it is being used.
Right to correction. If information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
Right to withdraw consent. Where we are processing your information on the basis of your consent, you may withdraw that consent at any time. This will not affect the legality of processing that occurred before withdrawal.
Right to complain. If you believe we have mishandled your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca. Residents of Alberta, British Columbia, and Quebec may also contact their respective provincial privacy commissioners.
Quebec residents. Under Law 25, you have additional rights including the right to data portability (in certain circumstances), the right to have automated decisions explained to you, and the right to request that your information be de-indexed from search results in specific cases. To exercise any of these rights, please contact us using the details below.
To submit a privacy request, please write to our support team through the Elf’s Helpdesk feature on the website, or send an email to the address provided in the Contact section below. We will respond to requests within 30 days. In complex cases, we may extend this to 60 days and will notify you of any extension.
Children and Minors
Lucky Elf Casino is strictly an adult service. We do not knowingly collect personal information from individuals under the age of 19 (or the applicable age of majority in your province). Age verification is part of our standard account opening and KYC process. If we discover that we have inadvertently collected information from someone under the legal age, we will close the account and delete the relevant data promptly.
Responsible Gambling and Data Use
We use gameplay and account data as part of our responsible gambling programme. Our systems are designed to identify patterns that may suggest a player is experiencing difficulties, such as significant increases in spending, extended unbroken play sessions, or attempts to reverse withdrawal requests. Where such patterns are detected, our team may reach out to the player proactively.
You can manage your responsible gambling tools at any time from within your account. Available options include deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. Self-exclusion requests are permanent unless you follow the reinstatement process outlined in our Terms and Conditions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting a notice on https://lucky-elf-casino-ca.com/ or by sending a message to the email address associated with your account. We encourage you to review this page periodically to stay informed about how we handle your information.
Continued use of the website after changes have been posted constitutes your acceptance of the updated policy.
How to Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how your personal information has been handled, please get in touch with us:
Hollycorn N.V. Scharlooweg 39, Willemstad, Curaçao
Live chat: Available 24/7 via the Elf’s Helpdesk on https://lucky-elf-casino-ca.com/
Email: Available through the contact form in your account portal
We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada or your applicable provincial authority.