Relevance verified: 2026-05-11
Who We Are
Lucky Elf Casino is operated by Hollycorn N.V., a company registered in Curaçao under company number 152125, with its registered address at Scharlooweg 39, Willemstad, Curaçao. The casino operates under a gaming licence issued by Antillephone N.V. (licence number OGL/2023/176/0095) and is accessible to Canadian players at https://lucky-elf-casino-ca.com/. When you visit our website, certain technologies are used to make your experience work properly and to help us understand how players interact with our platform. This Cookie Policy explains what those technologies are, how we use them, and what choices you have.
What Cookies Are
Cookies are small text files that a website places on your device when you visit. They are stored in your browser and sent back to the website on subsequent visits. Cookies are not programmes and they cannot carry viruses or install software without your direct action. They serve a functional purpose: remembering your preferences, keeping your session active, and helping operators like us understand how the site is being used.
Beyond traditional cookies, our platform may also use related technologies such as web beacons (small invisible images embedded in pages or emails), pixel tags, local storage objects, and session identifiers. Throughout this policy, references to “cookies” include these related tracking technologies unless otherwise specified.
Why Canadian Law Applies to Our Cookie Practices
If you are accessing Lucky Elf Casino from Canada, your personal information and the data collected through cookies are subject to Canadian federal and provincial privacy legislation. Specifically:
The Personal Information Protection and Electronic Documents Act (PIPEDA) governs how private-sector organisations collect, use, and disclose personal information in the course of commercial activities, including data gathered through website cookies. PIPEDA requires that meaningful consent be obtained before personal information is collected, that individuals know why their information is being collected, and that they have the ability to access and correct that information.
Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25), updated substantially through Bill 64, imposes additional requirements on organisations serving Quebec residents. These include obtaining explicit consent before deploying non-essential cookies, providing clear opt-out mechanisms, and publishing a privacy policy that is easy to understand and readily accessible.
In Alberta and British Columbia, the Personal Information Protection Act (PIPA) sets similar rules for provincially regulated activities and applies to organisations collecting personal information from residents of those provinces.
Canada’s Anti-Spam Legislation (CASL) also has relevance where cookies interact with electronic communications and tracking for marketing purposes.
Lucky Elf Casino takes these obligations seriously. We collect only what is necessary, we are transparent about our practices, and we provide you with genuine control over non-essential data collection.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function. Without them, core features such as account login, session management, your cashier, and security verification would not work. Because they are essential to delivering the service you have requested, they do not require your consent under Canadian law. They are active whenever you use the site and cannot be turned off through our cookie settings.
Examples of what these cookies handle include: keeping you logged into your account during your session, preventing cross-site request forgery, routing your requests to the correct server, and storing your language preference.
Performance and Analytics Cookies
These cookies collect aggregated, anonymised information about how visitors use our website. They help us understand which pages are visited most often, where users encounter errors, how long sessions typically last, and which features are most popular. None of this data identifies you individually. We use this information to improve the site, fix technical problems, and make the overall experience better for Canadian players.
These cookies are non-essential and we will only place them on your device with your consent.
Functional Cookies
Functional cookies remember choices you make to personalise your experience. This includes your preferred game categories, display settings, currency selection, and any accessibility preferences you have set. They make the site feel more tailored to you without collecting information used for advertising.
These are non-essential and require your consent.
Targeting and Marketing Cookies
These cookies track your activity across our site to build a profile of your interests. They may be set by us or by third-party advertising partners whose services appear on our platform or on other websites you visit. The information is used to show you relevant promotions, limit how often you see the same advertisement, and measure how effective our campaigns are.
Canadian law, particularly as reinforced by Quebec’s Law 25 and PIPEDA’s accountability principles, requires that we obtain your explicit, informed consent before these cookies are placed. You are free to decline these cookies without any impact on your ability to play or use your account.
Third-Party Cookies
Some cookies on our website are set by third parties. These include analytics providers, payment processors, and software providers that power portions of our platform. Lucky Elf Casino’s gaming platform is built on technology by SoftSwiss, and certain game providers, live dealer studios (including Pragmatic Play and others), and payment integrations may place their own cookies when you interact with their content. Third parties operate under their own privacy policies, which we encourage you to review. We endeavour to work only with third parties whose data practices meet acceptable standards, but we cannot be held responsible for their independent cookie deployments once you leave our direct domain environment.
Specific Cookies in Use
The following is a representative list of the types of cookies active on https://lucky-elf-casino-ca.com/. The actual names of individual cookies may change over time as our technology partners update their systems.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session authentication | Maintains your logged-in state | Session (deleted on browser close) |
| CSRF token | Prevents cross-site forgery attacks | Session |
| Language preference | Stores your selected display language | 12 months |
| Analytics identifier | Aggregated traffic measurement | Up to 24 months |
| Game provider tracking | In-game session state and fairness auditing | Session |
| Payment processor | Secure transaction verification | Session to 30 days |
| Marketing attribution | Campaign performance measurement | Up to 12 months |
How We Obtain Your Consent
When you first visit Lucky Elf Casino, a cookie consent banner is displayed. This banner gives you the ability to accept all cookies, reject non-essential cookies, or customise your selections by category. Your choice is recorded and respected immediately.
For players located in Quebec, consent to non-essential cookies is required before any such cookies are placed. This aligns with the requirements under Law 25, which came into full force and effect in September 2023.
You may withdraw consent at any time by adjusting your preferences through the cookie settings link found in the footer of our website. Withdrawing consent does not affect the lawfulness of any data processing that occurred before you changed your settings.
Your Rights as a Canadian Resident
Under PIPEDA and applicable provincial legislation, you have the right to:
Know what personal information we hold about you. You may submit a written request and we will disclose what data we have collected through cookies and other means, within the timelines prescribed by applicable law.
Challenge the accuracy of your information. If you believe any personal information we hold is inaccurate, incomplete, or outdated, you can request a correction.
Withdraw consent. You may withdraw consent to non-essential cookie use at any time, as described above. Note that withdrawing consent for certain cookies may affect personalisation features.
Lodge a complaint. If you believe we have mishandled your personal information, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Quebec residents may also contact the Commission d’accès à l’information du Québec at www.cai.gouv.qc.ca.
To exercise your rights or ask questions about how your data is used, please contact us at [email protected] or use the live chat available 24/7 on our website.
Managing Cookies Through Your Browser
You can also control cookies directly through your browser settings. All major browsers allow you to view, block, and delete cookies. Please be aware that blocking certain cookies may prevent some parts of our website from functioning correctly. Below are links to cookie management instructions for the most widely used browsers:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and Site Permissions
You may also opt out of interest-based advertising through the Digital Advertising Alliance of Canada at youradchoices.ca.
Data Retention
Cookie data is retained for the period necessary to fulfil the purpose for which it was collected. Session cookies are deleted automatically when you close your browser. Persistent cookies remain for the duration shown in the table above or until you delete them manually. Where personal data is processed in connection with cookie activity, we apply the same retention standards set out in our Privacy Policy and comply with PIPEDA’s requirement that information be retained only as long as necessary.
Cross-Border Data Transfers
Hollycorn N.V. is based in Curaçao, and some of our technology partners operate servers in the European Union, the United States, and other jurisdictions. When data collected through cookies is transferred outside Canada, we rely on contractual safeguards to ensure that an appropriate level of protection is maintained, consistent with the requirements of PIPEDA Schedule 1, Principle 4.1.3. By using our website, you acknowledge that your information may be processed in these jurisdictions.
Responsible Gambling and Cookie Use
Lucky Elf Casino takes problem gambling seriously. Cookies may be used to support responsible gambling features on our platform, including session timers, reality checks, deposit limit reminders, and self-exclusion functionality. These are treated as strictly necessary components of the service and cannot be disabled without impairing those protective tools. Players who wish to use our responsible gambling features may do so at any time by visiting the responsible gambling section of their account or by reaching out to support via live chat or email at [email protected].
Children
Our website is strictly for players aged 18 and older. We do not knowingly collect personal information from minors. If you believe that a minor has accessed our platform and data has been collected, please contact us at [email protected] immediately so we can take appropriate action.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you through a notice on our website or through your registered account. Continued use of Lucky Elf Casino following the posting of changes constitutes acceptance of those changes.
Contact Us
If you have questions or concerns about this Cookie Policy or our data practices, please reach out:
Email: [email protected] Live Chat: Available 24/7 at https://lucky-elf-casino-ca.com/ Operator: Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao